Frequently Asked Questions
Error when Using Storyboard That
What are the Software Requirements?
How Do I Record Audio?
How Do I Unsubscribe From Emails?
How Do I Delete a Storyboard?
Accessibility Improvements for Chrome
How Do I Change the Name of a Storyboard?
Download / Export
Make a Folding Card
Download a High-Resolution Image
Download Cells Separately
Download for Social Media
How Do I Print My Storyboard?
What are the Download Options?
Download a PDF
Download a Slide Presentation
Share a Storyboard as a File
Share a Link to a Storyboard
Share a Printed Storyboard
Make a Storyboard Public
Sharing Storyboards for Classrooms
Can I Publish a Storyboard?
Embed a Storyboard on a Website
How Can I See Other People's Storyboards?
How Do I Change My User Name?
How Do I Delete My Account?
How Do I Change My Language?
How Do I Change My Password?
How do I Update My Email Address?
Can I Log In With Google?
How do I Create an Account?
I Don't Remember My User Name
I Forgot My Password
How Do I Log In?
How do I add items to characters?
Can I Make My Own Character?
How do I put a character in a wheelchair?
Flip and Rotate Images
Edit Image Functions
Settings and Support
Save a Storyboard
Edit a Storyboard
How do I combine storyboards?
How do I Split a Storyboard?
Subscription / Billing
What Account Type Do I Choose?
Account Types: Education Edition
Account Types: Business Edition
Account Types: Individual Edition
What's Available in the Free Version?
Do You Accept Purchase Orders?
Frequency of Payments
Do I Have to Purchase for a Year?
Purchase Order Information
Forms of Payment
How Do I Update My Credit Card?
Starting / Stopping Your Subscription
How Do I Change the Type of Account I Have?
If I forget to cancel my subscription, will you refund the last charge?
I Already Canceled, Why am I Being Charged?
I purchased a subscripton but am still being prompted to pay
View My Billing History
Free Trial for Teachers
Can I Restart My Teacher Trial?
How Many Students Can I Have?
What Happens When My Free Trial Ends? (Education)
I am Not a Teacher
How do I Remove My Trial?
Do you offer any training?
What Rostering Options Are There?
How do I Make a Worksheet?
How Do I Reset My Account?
What is the Teacher Dashboard?
Students & Classes
Can more than one student work on the same storyboard at once?
How do I View Student Work?
Where is My Class Password?
View and Manage Classes
Set Up Students with Canvas
Add Storyboard That App to Canvas
My students can't save!
View and Manage Student Accounts
Delete Student Accounts
How Do I Delete a Class?
How do I add students to or remove students from a class?
How Do I Change Classes?
How can students share or present storyboards?
How do I roster with Clever Library?
How Do Students Update Their Display Name?
What Are Classes?
How do I add a class?
How Do I Join a Class?
My Student has a Free Account. How can I change them to a student?
How Do I Roster With Google?
Where is My Sign-Up Link?
Do Students Need Their Own Accounts?
How do I Update a Class Name or Password?
How do I Add Students to My Account?
Copy a Pre-Made Assignment
How to Share an Assignment to Google Classroom
How Do Students Get Assignments?
Add Rubric to Assignment
Download All Storyboards in an Assignment
Show and Hide Assignments
My Student Can't See My Assignment
How can I add a student example to my assignment?
Print All Storyboards in an Assignment
How can I grade or leave feedback on an assignment?
How do I change the assignment for a storyboard?
What is a Template?
What are Assignments?
How Do Students Submit Assignments?
Add a Template to an Assignment
How do I share an assignment with other teachers?
What is a Co-Teacher?
How do I change the role of a user?
Admin: Delete Teachers
Inviting Teachers Who Have an Account
Admin: Set Up Account
Admin: Add Teachers
How do I add a teacher who already has an account?
My School has an Account
Where can I find your privacy policies?
My Students Signed Up for a Free Account
Users & Folders
Free Trial for Business
Business Edition Pricing
Updated by Abigail
If you purchased a subscription but you and your students (or other users) are still being prompted to pay, we're happy to help you figure out what the issue might be.
I purchased via the website
If you purchased through the website but are not seeing any changes, you may have two accounts!
- Log into the account
- Go to www.storyboardthat.com/who-am-i
- Send an email to firstname.lastname@example.org with the account information that is displayed on that page, as well as a summary of your inquiry.
I purchased via an invoice or PO
If you paid through a Freshbooks invoice or had a PO sent over, please allow 4 business hours (M-F, 9-5 EST) for the team to process your payment. You will be emailed when your account is set up.