Frequently Asked Questions
Where's my save history?
What are the Software Requirements?
Error when Using Storyboard That
How Do I Record Audio?
How Do I Unsubscribe From Emails?
How Do I Delete a Storyboard?
Accessibility Improvements for Chrome
How Do I Change the Name of a Storyboard?
Download / Export
What are the Download Options?
Download a Slide Presentation
Make a Folding Card
Download a High-Resolution Image
Download Cells Separately
Download for Social Media
How Do I Print My Storyboard?
Download a PDF
Share Storyboard on Social Media
Share a Storyboard as a File
Share a Link to a Storyboard
Share a Printed Storyboard
Make a Storyboard Public
Sharing Storyboards for Classrooms
Can I Publish a Storyboard?
Embed a Storyboard on a Website
How Can I See Other People's Storyboards?
How Do I Change My Language?
How Do I Change My User Name?
How Do I Delete My Account?
How Do I Change My Password?
How Do I Log In?
How do I Update My Email Address?
Can I Log In With Google?
How do I Create an Account?
I Don't Remember My User Name
I Forgot My Password
Can I Make a Book?
How do I access Save or Revision History of a Storyboard?
Get a Premium Account for 1 month for $1.00!
How do I add items to characters?
Can I Make My Own Character?
How do I put a character in a wheelchair?
Flip and Rotate Images
Edit Image Functions
Settings and Support
How do I filter age appropriate images in search?
Touch Interface Changes
Storyboard Creator Options
Save a Storyboard
Edit a Storyboard
How do I combine storyboards?
How do I Split a Storyboard?
Subscription / Billing
Account Types: Education Edition
What Account Type Do I Choose?
What's Available in the Free Version?
Account Types: Business Edition
Account Types: Individual Edition
Do You Accept Purchase Orders?
Frequency of Payments
Do I Have to Purchase for a Year?
Purchase Order Information
Forms of Payment
How Do I Update My Credit Card?
Starting / Stopping Your Subscription
How Do I Change the Type of Account I Have?
If I forget to cancel my subscription, will you refund the last charge?
I Already Canceled, Why am I Being Charged?
I purchased a subscripton but am still being prompted to pay
View My Billing History
Free Trial for Teachers
Do you offer any training?
What Happens When My Free Trial Ends? (Education)
Can I Restart My Teacher Trial?
How Many Students Can I Have?
I am Not a Teacher
How do I Remove My Trial?
What Rostering Options Are There?
How do I Make a Worksheet?
Account Associated with Multiple Schools
What is the Teacher Dashboard?
How Do I Reset My Account?
Students & Classes
What is a "StoryboardThat Playground" Account?
Add Storyboard That App to Canvas
How do I Print Login Cards?
How do I View Student Work?
How do I send you a Canvas API key for rostering?
How do I Add Students to My Account?
Do Students Need Their Own Accounts?
How do I add a class?
Can more than one student work on the same storyboard at once?
Delete Student Accounts
View and Manage Student Accounts
How do I roster with ClassLink?
How Do I Join a Class?
How can students share or present storyboards?
Where is My Class Password?
View and Manage Classes
Set Up Students with Canvas
My students can't save!
How Do I Delete a Class?
How do I add students to or remove students from a class?
How Do I Change Classes?
How do I roster with Clever Library?
How Do Students Update Their Display Name?
What Are Classes?
My Student has a Free Account. How can I change them to a student?
How Do I Roster With Google?
How do I Update a Class Name or Password?
How to Import Grades Using Google Classroom
How Do I Share the Link to My Assignment with My Students?
How do I share an assignment with other teachers?
Add a Template to an Assignment
How Do Students Submit Assignments?
What is a Template?
Copy a Pre-Made Assignment
What are Assignments?
How can I grade or leave feedback on an assignment?
How Do Students Get Assignments?
How to Share an Assignment to Google Classroom
Add Rubric to Assignment
Download All Storyboards in an Assignment
Show and Hide Assignments
My Student Can't See My Assignment
How can I add a student example to my assignment?
Print All Storyboards in an Assignment
How do I change the assignment for a storyboard?
Admin: Add Teachers
Admin: Set Up Account
How do I add a teacher who already has an account?
What is a Co-Teacher?
How do I change the role of a user?
Admin: Delete Teachers
Inviting Teachers Who Have an Account
Where can I find your privacy policies?
My School has an Account
My Students Signed Up for a Free Account
Users & Folders
Free Trial for Business
Business Edition Pricing
- All Categories
- Education Edition
- Students & Classes
- My students can't save!
My students can't save!
Updated by Abigail
If your students are unable to save their storyboards, there can be a few reasons why.
Usually, students will see a message pop up in the Storyboard Creator saying why they are unable to save. Most common reasons are that the student isn't logging into the correct account that's connected to your teacher account, or the free trial or subscription may be expired on your teacher account.
Logging In Using Correct Method
Please ensure your students are logging into their Storyboard That account with the correct method!
If you rostered with Google Classroom, students will be log in with the Google SSO button.
If you rostered with Clever, students should be clicking the Clever SSO button to sign in.
My subscription or trial is expired
If your subscription or trial is expired, you can easily re-subscribe for the number of students you need to accommodate on our Purchase Page. Contact email@example.com if you need help with a subscription!
My subscription or trial is NOT expired
If your subscription is active and students are still unable to save, something wonky may be going on, and we want to help resolve it quickly!
Contact us at firstname.lastname@example.org. Please provide the username(s) of the student(s) unable to save.
Students can go to www.storyboardthat.com/who-am-i when they are logged in to their account to see their username and account information.
Have questions? Email us a email@example.com for a same day response!