Frequently Asked Questions
Error when Using Storyboard That
What are the Software Requirements?
How Do I Record Audio?
How Do I Unsubscribe From Emails?
How Do I Delete a Storyboard?
Accessibility Improvements for Chrome
How Do I Change the Name of a Storyboard?
Download / Export
Make a Folding Card
Download a High-Resolution Image
Download Cells Separately
Download for Social Media
How Do I Print My Storyboard?
What are the Download Options?
Download a PDF
Download a Slide Presentation
Share a Storyboard as a File
Share a Link to a Storyboard
Share a Printed Storyboard
Make a Storyboard Public
Sharing Storyboards for Classrooms
Can I Publish a Storyboard?
Embed a Storyboard on a Website
How Can I See Other People's Storyboards?
How Do I Change My User Name?
How Do I Delete My Account?
How Do I Change My Language?
How Do I Change My Password?
How do I Update My Email Address?
Can I Log In With Google?
How do I Create an Account?
I Don't Remember My User Name
I Forgot My Password
How Do I Log In?
How do I add items to characters?
Can I Make My Own Character?
How do I put a character in a wheelchair?
Flip and Rotate Images
Edit Image Functions
Settings and Support
Save a Storyboard
Edit a Storyboard
How do I combine storyboards?
How do I Split a Storyboard?
Subscription / Billing
What Account Type Do I Choose?
Account Types: Education Edition
Account Types: Business Edition
Account Types: Individual Edition
What's Available in the Free Version?
Do You Accept Purchase Orders?
Frequency of Payments
Do I Have to Purchase for a Year?
Purchase Order Information
Forms of Payment
How Do I Update My Credit Card?
Starting / Stopping Your Subscription
How Do I Change the Type of Account I Have?
If I forget to cancel my subscription, will you refund the last charge?
I Already Canceled, Why am I Being Charged?
I purchased a subscripton but am still being prompted to pay
View My Billing History
Free Trial for Teachers
Can I Restart My Teacher Trial?
How Many Students Can I Have?
What Happens When My Free Trial Ends? (Education)
I am Not a Teacher
How do I Remove My Trial?
Do you offer any training?
How do I Make a Worksheet?
How Do I Reset My Account?
What Rostering Options Are There?
What is the Teacher Dashboard?
Students & Classes
Can more than one student work on the same storyboard at once?
How do I View Student Work?
Where is My Class Password?
View and Manage Classes
Set Up Students with Canvas
Add Storyboard That App to Canvas
My students can't save!
View and Manage Student Accounts
Delete Student Accounts
How Do I Delete a Class?
How do I add students to or remove students from a class?
How Do I Change Classes?
How can students share or present storyboards?
How do I roster with Clever Library?
How Do Students Update Their Display Name?
What Are Classes?
How do I add a class?
How Do I Join a Class?
My Student has a Free Account. How can I change them to a student?
How Do I Roster With Google?
Where is My Sign-Up Link?
Do Students Need Their Own Accounts?
How do I Update a Class Name or Password?
How do I Add Students to My Account?
Copy a Pre-Made Assignment
How to Share an Assignment to Google Classroom
How Do Students Get Assignments?
Add Rubric to Assignment
Download All Storyboards in an Assignment
Show and Hide Assignments
My Student Can't See My Assignment
How can I add a student example to my assignment?
Print All Storyboards in an Assignment
How can I grade or leave feedback on an assignment?
How do I change the assignment for a storyboard?
What is a Template?
What are Assignments?
How Do Students Submit Assignments?
Add a Template to an Assignment
How do I share an assignment with other teachers?
What is a Co-Teacher?
How do I change the role of a user?
Admin: Delete Teachers
Inviting Teachers Who Have an Account
Admin: Set Up Account
Admin: Add Teachers
How do I add a teacher who already has an account?
My School has an Account
Where can I find your privacy policies?
My Students Signed Up for a Free Account
Users & Folders
Free Trial for Business
Business Edition Pricing
Updated by Abigail
If your students are unable to save their storyboards, there can be a few reasons why.
Usually, students will see a message pop up in the Storyboard Creator saying why they are unable to save. Most common reasons are that the student isn't logging into the correct account that's connected to your teacher account, or the free trial or subscription may be expired on your teacher account.
Logging In Using Correct Method
Please ensure your students are logging into their Storyboard That account with the correct method!
If you rostered with Google Classroom, students will be log in with the Google SSO button.
If you rostered with Clever, students should be clicking the Clever SSO button to sign in.
My subscription or trial is expired
If your subscription or trial is expired, you can easily re-subscribe for the number of students you need to accommodate on our Purchase Page. Contact email@example.com if you need help with a subscription!
My subscription or trial is NOT expired
If your subscription is active and students are still unable to save, something wonky may be going on, and we want to help resolve it quickly!
Contact us at firstname.lastname@example.org. Please provide the username(s) of the student(s) unable to save.
Students can go to www.storyboardthat.com/who-am-i when they are logged in to their account to see their username and account information.
Have questions? Email us a email@example.com for a same day response!