Frequently Asked Questions
Other
How Do I Record Audio?
Error when Using Storyboard That
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Accessibility Improvements for Chrome
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Download / Export
What are the Download Options?
Download a Slide Presentation
Make a Folding Card
Download a High-Resolution Image
Download Cells Separately
Download for Social Media
How Do I Print My Storyboard?
Download a PDF
Sharing Storyboards
Share Storyboard on Social Media
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Make a Storyboard Public
Sharing Storyboards for Classrooms
Can I Publish a Storyboard?
Embed a Storyboard on a Website
How Can I See Other People's Storyboards?
Account Settings
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Logging In
I Forgot My Password
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Storyboard Creator
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Characters
Can I Make My Own Character?
Pose Characters
How do I add items to characters?
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Text
Edit Images
Change Colors
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Settings and Support
How do I filter age appropriate images in search?
Touch Interface Changes
Storyboard Creator Options
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Edit a Storyboard
How do I combine storyboards?
How do I Split a Storyboard?
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Education Edition
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Teacher Dashboard
What Automatic Rostering Options Are There?
How do I Make a Worksheet?
Account Associated with Multiple Schools
Co-Teachers
What is the Teacher Dashboard?
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Students & Classes
How do I roster with Clever Library?
How Do I Roster With Google?
Add Storyboard That App to Canvas
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Set Up Students with Canvas
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What is a "StoryboardThat Playground" Account?
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How do I send you a Canvas API key for rostering?
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Can more than one student work on the same storyboard at once?
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Where is My Class Password?
View and Manage Classes
My students can't save!
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How Do Students Update Their Display Name?
What Are Classes?
My Student has a Free Account. How can I change them to a student?
How do I Update a Class Name or Password?
Assignments
How to Import Grades Using Google Classroom
Example Assignments
How do I share an assignment with other teachers?
How Do I Share the Link to My Assignment with My Students?
Delete Assignment
Add a Template to an Assignment
How Do Students Submit Assignments?
What is a Template?
Copy a Pre-Made Assignment
What are Assignments?
How can I grade or leave feedback on an assignment?
How Do Students Get Assignments?
How to Share an Assignment to Google Classroom
Add Rubric to Assignment
Download All Storyboards in an Assignment
Show and Hide Assignments
My Student Can't See My Assignment
How can I add a student example to my assignment?
Print All Storyboards in an Assignment
How do I change the assignment for a storyboard?
Admin Dashboard
Admin: Set Up Account
Admin: Add Teachers
How do I add a teacher who already has an account?
What is a Co-Teacher?
How do I change the role of a user?
Admin: Delete Teachers
Inviting Teachers Who Have an Account
How do I use Storyboard That in Canvas?
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My School has an Account
My Students Signed Up for a Free Account
Business Edition
Individual Edition
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- Subscription / Billing
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- If I forget to cancel my subscription, will you refund the last charge?
If I forget to cancel my subscription, will you refund the last charge?
Updated
by Abigail
Yes, we can refund your most recent payment as long as you have not been using your account.
Request a refund within two weeks of the charge and we will happily refund your money. Depending on the form of payment, the refund may take 7-10 business days to be processed.
If you are on a monthly subscription, we are able to refund one month maximum if there has been no usage on the account in the last two weeks.
Send your request to support@storyboardthat.com or call 617-607-4259.
