Frequently Asked Questions
Other
What are the Software Requirements?
Error when Using Storyboard That
How Do I Record Audio?
How Do I Unsubscribe From Emails?
How Do I Delete a Storyboard?
Accessibility Improvements for Chrome
How Do I Change the Name of a Storyboard?
Download / Export
What are the Download Options?
Make a Folding Card
Download a High-Resolution Image
Download Cells Separately
Download for Social Media
How Do I Print My Storyboard?
Download a PDF
Download a Slide Presentation
Sharing Storyboards
Share Storyboard on Social Media
Share a Storyboard as a File
Share a Link to a Storyboard
Share a Printed Storyboard
Make a Storyboard Public
Sharing Storyboards for Classrooms
Can I Publish a Storyboard?
Embed a Storyboard on a Website
How Can I See Other People's Storyboards?
Account Settings
How Do I Change My User Name?
How Do I Delete My Account?
How Do I Change My Language?
How Do I Change My Password?
Logging In
How do I Update My Email Address?
Can I Log In With Google?
How do I Create an Account?
I Don't Remember My User Name
Multiple Accounts
I Forgot My Password
How Do I Log In?
Get Started!
Can I Make a Book?
Storyboard Creator
Storyboard Layouts
Scenes
Characters
Pose Characters
How do I add items to characters?
Can I Make My Own Character?
How do I put a character in a wheelchair?
Text
Edit Images
Change Colors
Flip and Rotate Images
Multi-Select Images
Layer Images
Resize Images
Align
Filters
Lock Position
Edit Image Functions
Add Images
Settings and Support
How do I filter age appropriate images in search?
Touch Interface Changes
Storyboard Creator Options
Save a Storyboard
Edit a Storyboard
How do I combine storyboards?
How do I Split a Storyboard?
Subscription / Billing
Subscription Types
What Account Type Do I Choose?
Account Types: Education Edition
Account Types: Business Edition
Account Types: Individual Edition
What's Available in the Free Version?
Payment Options
Do You Accept Purchase Orders?
Frequency of Payments
Do I Have to Purchase for a Year?
Purchase Order Information
Print Invoices
Forms of Payment
Change Subscription
How Do I Update My Credit Card?
Starting / Stopping Your Subscription
How Do I Change the Type of Account I Have?
Cancel Subscription
If I forget to cancel my subscription, will you refund the last charge?
I Already Canceled, Why am I Being Charged?
Cancel Subscription
I purchased a subscripton but am still being prompted to pay
View My Billing History
Education Edition
Security
Free Trial for Teachers
Can I Restart My Teacher Trial?
Do you offer any training?
How Many Students Can I Have?
What Happens When My Free Trial Ends? (Education)
I am Not a Teacher
How do I Remove My Trial?
Teacher Dashboard
Account Associated with Multiple Schools
Co-Teachers
What is the Teacher Dashboard?
What Rostering Options Are There?
How do I Make a Worksheet?
How Do I Reset My Account?
Students & Classes
Add Storyboard That App to Canvas
How do I Print Login Cards?
How do I View Student Work?
How do I send you a Canvas API key for rostering?
How do I Add Students to My Account?
Do Students Need Their Own Accounts?
How do I add a class?
Can more than one student work on the same storyboard at once?
Delete Student Accounts
View and Manage Student Accounts
How do I roster with ClassLink?
How Do I Join a Class?
How can students share or present storyboards?
Where is My Class Password?
View and Manage Classes
Set Up Students with Canvas
My students can't save!
How Do I Delete a Class?
How do I add students to or remove students from a class?
How Do I Change Classes?
How do I roster with Clever Library?
How Do Students Update Their Display Name?
What Are Classes?
My Student has a Free Account. How can I change them to a student?
How Do I Roster With Google?
Where is My Sign-Up Link?
How do I Update a Class Name or Password?
Assignments
How Do I Share the Link to My Assignment with My Students?
How do I share an assignment with other teachers?
Example Assignments
Delete Assignment
Add a Template to an Assignment
How Do Students Submit Assignments?
What is a Template?
Copy a Pre-Made Assignment
What are Assignments?
How can I grade or leave feedback on an assignment?
How Do Students Get Assignments?
How to Share an Assignment to Google Classroom
Add Rubric to Assignment
Download All Storyboards in an Assignment
Show and Hide Assignments
My Student Can't See My Assignment
How can I add a student example to my assignment?
Print All Storyboards in an Assignment
How do I change the assignment for a storyboard?
Admin Dashboard
Admin: Set Up Account
Admin: Add Teachers
How do I add a teacher who already has an account?
What is a Co-Teacher?
How do I change the role of a user?
Admin: Delete Teachers
Inviting Teachers Who Have an Account
Where can I find your privacy policies?
My School has an Account
My Students Signed Up for a Free Account
Business Edition
Individual Edition
- All Categories
- Subscription / Billing
- Cancel Subscription
- If I forget to cancel my subscription, will you refund the last charge?
If I forget to cancel my subscription, will you refund the last charge?
Updated
by Abigail
Yes, we can refund your most recent payment as long as you have not been using your account.
Request a refund within two weeks of the charge and we will happily refund your money. Depending on the form of payment, the refund may take 7-10 business days to be processed.
Send your request to support@storyboardthat.com or call 617-607-4259.
