Frequently Asked Questions
Other
Error when Using Storyboard That
What are the Software Requirements?
How Do I Record Audio?
How Do I Unsubscribe From Emails?
How Do I Delete a Storyboard?
Accessibility Improvements for Chrome
How Do I Change the Name of a Storyboard?
Download / Export
Make a Folding Card
Download a High-Resolution Image
Download Cells Separately
Download for Social Media
How Do I Print My Storyboard?
What are the Download Options?
Download a PDF
Download a Slide Presentation
Sharing Storyboards
Share a Storyboard as a File
Share a Link to a Storyboard
Share a Printed Storyboard
Make a Storyboard Public
Sharing Storyboards for Classrooms
Can I Publish a Storyboard?
Embed a Storyboard on a Website
How Can I See Other People's Storyboards?
Account Settings
How Do I Change My User Name?
How Do I Delete My Account?
How Do I Change My Language?
How Do I Change My Password?
Logging In
How do I Update My Email Address?
Can I Log In With Google?
How do I Create an Account?
I Don't Remember My User Name
Multiple Accounts
I Forgot My Password
How Do I Log In?
Get Started!
Storyboard Creator
Storyboard Layouts
Scenes
Characters
Pose Characters
How do I add items to characters?
Can I Make My Own Character?
How do I put a character in a wheelchair?
Text
Edit Images
Flip and Rotate Images
Multi-Select Images
Layer Images
Resize Images
Align
Filters
Lock Position
Edit Image Functions
Change Colors
Add Images
Settings and Support
Save a Storyboard
Edit a Storyboard
How do I combine storyboards?
How do I Split a Storyboard?
Subscription / Billing
Subscription Types
What Account Type Do I Choose?
Account Types: Education Edition
Account Types: Business Edition
Account Types: Individual Edition
What's Available in the Free Version?
Payment Options
Do You Accept Purchase Orders?
Frequency of Payments
Do I Have to Purchase for a Year?
Purchase Order Information
Print Invoices
Forms of Payment
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How Do I Update My Credit Card?
Starting / Stopping Your Subscription
How Do I Change the Type of Account I Have?
Cancel Subscription
If I forget to cancel my subscription, will you refund the last charge?
I Already Canceled, Why am I Being Charged?
Cancel Subscription
I purchased a subscripton but am still being prompted to pay
View My Billing History
Education Edition
Security
Free Trial for Teachers
Can I Restart My Teacher Trial?
How Many Students Can I Have?
What Happens When My Free Trial Ends? (Education)
I am Not a Teacher
How do I Remove My Trial?
Do you offer any training?
Teacher Dashboard
What Rostering Options Are There?
Co-Teachers
How do I Make a Worksheet?
How Do I Reset My Account?
What is the Teacher Dashboard?
Students & Classes
Can more than one student work on the same storyboard at once?
How do I View Student Work?
Where is My Class Password?
View and Manage Classes
Set Up Students with Canvas
Add Storyboard That App to Canvas
My students can't save!
View and Manage Student Accounts
Delete Student Accounts
How Do I Delete a Class?
How do I add students to or remove students from a class?
How Do I Change Classes?
How can students share or present storyboards?
How do I roster with Clever Library?
How Do Students Update Their Display Name?
What Are Classes?
How do I add a class?
How Do I Join a Class?
My Student has a Free Account. How can I change them to a student?
How Do I Roster With Google?
Where is My Sign-Up Link?
Do Students Need Their Own Accounts?
How do I Update a Class Name or Password?
How do I Add Students to My Account?
Assignments
Copy a Pre-Made Assignment
How to Share an Assignment to Google Classroom
How Do Students Get Assignments?
Add Rubric to Assignment
Download All Storyboards in an Assignment
Show and Hide Assignments
My Student Can't See My Assignment
How can I add a student example to my assignment?
Print All Storyboards in an Assignment
How can I grade or leave feedback on an assignment?
Delete Assignment
Example Assignments
How do I change the assignment for a storyboard?
What is a Template?
What are Assignments?
How Do Students Submit Assignments?
Add a Template to an Assignment
How do I share an assignment with other teachers?
Admin Dashboard
What is a Co-Teacher?
How do I change the role of a user?
Admin: Delete Teachers
Inviting Teachers Who Have an Account
Admin: Set Up Account
Admin: Add Teachers
How do I add a teacher who already has an account?
My School has an Account
Where can I find your privacy policies?
My Students Signed Up for a Free Account
Business Edition
Individual Edition
- All Categories
- Subscription / Billing
- Cancel Subscription
- If I forget to cancel my subscription, will you refund the last charge?
If I forget to cancel my subscription, will you refund the last charge?
Updated
by Abigail
Yes, we can refund your most recent payment as long as you have not been using your account.
Request a refund within two weeks of the charge and we will happily refund your money. Depending on the form of payment, the refund may take 7-10 business days to be processed.
Send your request to support@storyboardthat.com or call 617-607-4259.
