Frequently Asked Questions
How Do I Record Audio?
Error when Using Storyboard That
What are the Software Requirements?
Where's my save history?
How Do I Unsubscribe From Emails?
How Do I Delete a Storyboard?
Accessibility Improvements for Chrome
How Do I Change the Name of a Storyboard?
Download / Export
What are the Download Options?
Download a Slide Presentation
Make a Folding Card
Download a High-Resolution Image
Download Cells Separately
Download for Social Media
How Do I Print My Storyboard?
Download a PDF
Share Storyboard on Social Media
Share a Storyboard as a File
Share a Link to a Storyboard
Share a Printed Storyboard
Make a Storyboard Public
Sharing Storyboards for Classrooms
Can I Publish a Storyboard?
Embed a Storyboard on a Website
How Can I See Other People's Storyboards?
How Do I Delete My Account?
How Do I Change My Language?
How Do I Change My User Name?
How Do I Change My Password?
I Forgot My Password
How Do I Log In?
How do I Update My Email Address?
Can I Log In With Google?
How do I Create an Account?
I Don't Remember My User Name
Get a Premium Account for 1 month for $1.00!
Can I Make a Book?
How do I access Save or Revision History of a Storyboard?
Can I Make My Own Character?
How do I add items to characters?
How do I put a character in a wheelchair?
Flip and Rotate Images
Edit Image Functions
Settings and Support
How do I filter age appropriate images in search?
Touch Interface Changes
Storyboard Creator Options
Save a Storyboard
Edit a Storyboard
How do I combine storyboards?
How do I Split a Storyboard?
Subscription / Billing
Account Types: Education Edition
What Account Type Do I Choose?
What's Available in the Free Version?
Account Types: Business Edition
Account Types: Individual Edition
Do You Accept Purchase Orders?
Frequency of Payments
Do I Have to Purchase for a Year?
Purchase Order Information
Forms of Payment
How Do I Update My Credit Card?
Starting / Stopping Your Subscription
How Do I Change the Type of Account I Have?
If I forget to cancel my subscription, will you refund the last charge?
I Already Canceled, Why am I Being Charged?
I purchased a subscripton but am still being prompted to pay
View My Billing History
Free Trial for Teachers
How Many Students Can I Have?
Do you offer any training?
What Happens When My Free Trial Ends? (Education)
Can I Restart My Teacher Trial?
I am Not a Teacher
How do I Remove My Trial?
What Automatic Rostering Options Are There?
How do I Make a Worksheet?
Account Associated with Multiple Schools
What is the Teacher Dashboard?
How Do I Reset My Account?
Students & Classes
How do I roster with Clever Library?
How Do I Roster With Google?
Add Storyboard That App to Canvas
How do I roster with ClassLink?
Set Up Students with Canvas
How do I add a class?
What is a "StoryboardThat Playground" Account?
How do I Print Login Cards?
How do I View Student Work?
How do I send you a Canvas API key for rostering?
How do I Add Students to My Account?
Do Students Need Their Own Accounts?
Can more than one student work on the same storyboard at once?
Delete Student Accounts
View and Manage Student Accounts
How Do I Join a Class?
How can students share or present storyboards?
Where is My Class Password?
View and Manage Classes
My students can't save!
How Do I Delete a Class?
How do I add students to or remove students from a class?
How Do I Change Classes?
How Do Students Update Their Display Name?
What Are Classes?
My Student has a Free Account. How can I change them to a student?
How do I Update a Class Name or Password?
How to Import Grades Using Google Classroom
How do I share an assignment with other teachers?
How Do I Share the Link to My Assignment with My Students?
Add a Template to an Assignment
How Do Students Submit Assignments?
What is a Template?
Copy a Pre-Made Assignment
What are Assignments?
How can I grade or leave feedback on an assignment?
How Do Students Get Assignments?
How to Share an Assignment to Google Classroom
Add Rubric to Assignment
Download All Storyboards in an Assignment
Show and Hide Assignments
My Student Can't See My Assignment
How can I add a student example to my assignment?
Print All Storyboards in an Assignment
How do I change the assignment for a storyboard?
Admin: Set Up Account
Admin: Add Teachers
How do I add a teacher who already has an account?
What is a Co-Teacher?
How do I change the role of a user?
Admin: Delete Teachers
Inviting Teachers Who Have an Account
How do I use Storyboard That in Canvas?
Where can I find your privacy policies?
My School has an Account
My Students Signed Up for a Free Account
Users & Folders
Free Trial for Business
Business Edition Pricing
Updated by Abigail
Yes, we can refund your most recent payment as long as you have not been using your account.
Request a refund within two weeks of the charge and we will happily refund your money. Depending on the form of payment, the refund may take 7-10 business days to be processed.
If you are on a monthly subscription, we are able to refund one month maximum if there has been no usage on the account in the last two weeks.
Send your request to email@example.com or call 617-607-4259.