Frequently Asked Questions
What are the Software Requirements?
Error when Using Storyboard That
How Do I Record Audio?
How Do I Unsubscribe From Emails?
How Do I Delete a Storyboard?
Accessibility Improvements for Chrome
How Do I Change the Name of a Storyboard?
Download / Export
What are the Download Options?
Make a Folding Card
Download a High-Resolution Image
Download Cells Separately
Download for Social Media
How Do I Print My Storyboard?
Download a PDF
Download a Slide Presentation
Share Storyboard on Social Media
Share a Storyboard as a File
Share a Link to a Storyboard
Share a Printed Storyboard
Make a Storyboard Public
Sharing Storyboards for Classrooms
Can I Publish a Storyboard?
Embed a Storyboard on a Website
How Can I See Other People's Storyboards?
How Do I Change My User Name?
How Do I Delete My Account?
How Do I Change My Language?
How Do I Change My Password?
How do I Update My Email Address?
Can I Log In With Google?
How do I Create an Account?
I Don't Remember My User Name
I Forgot My Password
How Do I Log In?
Can I Make a Book?
How do I access Save or Revision History of a Storyboard?
Get a Premium Account for 1 month for $1.00!
How do I add items to characters?
Can I Make My Own Character?
How do I put a character in a wheelchair?
Flip and Rotate Images
Edit Image Functions
Settings and Support
How do I filter age appropriate images in search?
Touch Interface Changes
Storyboard Creator Options
Save a Storyboard
Edit a Storyboard
How do I combine storyboards?
How do I Split a Storyboard?
Subscription / Billing
What Account Type Do I Choose?
What's Available in the Free Version?
Account Types: Education Edition
Account Types: Business Edition
Account Types: Individual Edition
Do You Accept Purchase Orders?
Frequency of Payments
Do I Have to Purchase for a Year?
Purchase Order Information
Forms of Payment
How Do I Update My Credit Card?
Starting / Stopping Your Subscription
How Do I Change the Type of Account I Have?
I Already Canceled, Why am I Being Charged?
If I forget to cancel my subscription, will you refund the last charge?
I purchased a subscripton but am still being prompted to pay
View My Billing History
Free Trial for Teachers
Do you offer any training?
What Happens When My Free Trial Ends? (Education)
Can I Restart My Teacher Trial?
How Many Students Can I Have?
I am Not a Teacher
How do I Remove My Trial?
How do I Make a Worksheet?
Account Associated with Multiple Schools
What is the Teacher Dashboard?
What Rostering Options Are There?
How Do I Reset My Account?
Students & Classes
What is a "StoryboardThat Playground" Account?
Add Storyboard That App to Canvas
How do I Print Login Cards?
How do I View Student Work?
How do I send you a Canvas API key for rostering?
How do I Add Students to My Account?
Do Students Need Their Own Accounts?
How do I add a class?
Can more than one student work on the same storyboard at once?
Delete Student Accounts
View and Manage Student Accounts
How do I roster with ClassLink?
How Do I Join a Class?
How can students share or present storyboards?
Where is My Class Password?
View and Manage Classes
Set Up Students with Canvas
My students can't save!
How Do I Delete a Class?
How do I add students to or remove students from a class?
How Do I Change Classes?
How do I roster with Clever Library?
How Do Students Update Their Display Name?
What Are Classes?
My Student has a Free Account. How can I change them to a student?
How Do I Roster With Google?
How do I Update a Class Name or Password?
How Do I Share the Link to My Assignment with My Students?
How do I share an assignment with other teachers?
Add a Template to an Assignment
How Do Students Submit Assignments?
What is a Template?
Copy a Pre-Made Assignment
What are Assignments?
How can I grade or leave feedback on an assignment?
How Do Students Get Assignments?
How to Share an Assignment to Google Classroom
Add Rubric to Assignment
Download All Storyboards in an Assignment
Show and Hide Assignments
My Student Can't See My Assignment
How can I add a student example to my assignment?
Print All Storyboards in an Assignment
How do I change the assignment for a storyboard?
Admin: Set Up Account
Admin: Add Teachers
How do I add a teacher who already has an account?
What is a Co-Teacher?
How do I change the role of a user?
Admin: Delete Teachers
Inviting Teachers Who Have an Account
Where can I find your privacy policies?
My School has an Account
My Students Signed Up for a Free Account
Users & Folders
Free Trial for Business
Business Edition Pricing
Updated by Anna
If you are experiencing trouble with Storyboard That please go to our Diagnostics Page at https://www.storyboardthat.com/diagnostics.
This page will scan for any local issues on your device. Send a screenshot to your IT Department and they should be able to see what the problem is.
The most common, but luckily easy to fix, issues our users face are outdated web browsers or firewall settings that prevent our website from functioning properly. The Diagnostics Page will check for these 2 issues and issue green check marks ✔ if your device passes.
If your device fails and you see a ❌, please click Share Diagnostics with Storyboard That and email us at email@example.com with a description of the issue and your account information. Our dedicated Customer Success team will get back to you promptly!
It is important that you contact us, so we know about your issue and can help resolve it more quickly!
My Students are Having Issues Using Storyboard That
Symptom: My students are unable to save their work.
Symptom: My students are having trouble logging in.
Symptom: X is or isn't happening when my students click Y.
If your students are experiencing a technical issue while using Storyboard That, we can help you help them!
If you're contacting us on behalf of your students, it's very helpful if you include the following information in your inquiry. This helps us diagnose the problem faster.
- The student's username (note: this is different from their display name! For help finding student usernames, go here)
- Your username & email address
- The type of device the student is using
- The browser the student is using
- Students can also submit from the diagnostics page from their account when they are logged in: https://www.storyboardthat.com/diagnostics
- A screenshot of what the student is seeing when the issue occurs (if applicable)
Please contact us if you continue to experience difficulties and we will promptly get back to you.