Frequently Asked Questions
What are the Software Requirements?
How Do I Record Audio?
How Do I Unsubscribe From Emails?
How Do I Delete a Storyboard?
Accessibility Improvements for Chrome
How Do I Change the Name of a Storyboard?
Error when Using Storyboard That
Download / Export
Make a Folding Card
Download a High-Resolution Image
Download Cells Separately
Download for Social Media
How Do I Print My Storyboard?
What are the Download Options?
Download a PDF
Download a Slide Presentation
Share a Printed Storyboard
Sharing Storyboards for Classrooms
Can I Publish a Storyboard?
Embed a Storyboard on a Website
Make a Storyboard Public
How Can I See Other People's Storyboards?
Share a Storyboard as a File
Share a Link to a Storyboard
How Do I Change My User Name?
How Do I Delete My Account?
How Do I Change My Language?
How Do I Change My Password?
How do I Update My Email Address?
Can I Log In With Google?
How do I Create an Account?
I Don't Remember My User Name
I Forgot My Password
How Do I Log In?
How do I add items to characters?
Can I Make My Own Character?
How do I put a character in a wheelchair?
Flip and Rotate Images
Edit Image Functions
Settings and Support
How do I combine storyboards?
Edit a Storyboard
Save a Storyboard
How do I Split a Storyboard?
Subscription / Billing
Account Types: Education Edition
What Account Type Do I Choose?
Account Types: Business Edition
Account Types: Individual Edition
What's Available in the Free Version?
Do You Accept Purchase Orders?
Frequency of Payments
Do I Have to Purchase for a Year?
Purchase Order Information
Forms of Payment
How Do I Update My Credit Card?
Starting / Stopping Your Subscription
How Do I Change the Type of Account I Have?
If I forget to cancel my subscription, will you refund the last charge?
I Already Canceled, Why am I Being Charged?
I purchased a subscripton but am still being prompted to pay
View My Billing History
Free Trial for Teachers
How Many Students Can I Have?
What Happens When My Free Trial Ends? (Education)
I am Not a Teacher
How do I Remove My Trial?
Can I Restart My Teacher Trial?
Do you offer any training?
How do I Make a Worksheet?
How Do I Reset My Account?
What Rostering Options Are There?
What is the Teacher Dashboard?
Students & Classes
View and Manage Student Accounts
Delete Student Accounts
How Do I Delete a Class?
How do I add students to or remove students from a class?
How Do I Change Classes?
How can students share or present storyboards?
View and Manage Classes
How do I roster with Clever Library?
How Do Students Update Their Display Name?
Where is My Class Password?
What Are Classes?
Can more than one student work on the same storyboard at once?
How do I add a class?
How Do I Join a Class?
My Student has a Free Account. How can I change them to a student?
My students can't save!
How Do I Roster With Google?
Where is My Sign-Up Link?
Do Students Need Their Own Accounts?
How do I Update a Class Name or Password?
How do I send you a Canvas API key for rostering?
How do I View Student Work?
How do I Add Students to My Account?
Add Rubric to Assignment
Download All Storyboards in an Assignment
Show and Hide Assignments
How Do Students Get Assignments?
My Student Can't See My Assignment
How can I add a student example to my assignment?
Print All Storyboards in an Assignment
How can I grade or leave feedback on an assignment?
How do I change the assignment for a storyboard?
What is a Template?
What are Assignments?
Copy a Pre-Made Assignment
How do I Share My Assignment on Google Classroom?
How Do Students Submit Assignments?
Add a Template to an Assignment
How do I share an assignment with other teachers?
What is a Co-Teacher?
How do I change the role of a user?
Admin: Delete Teachers
Inviting Teachers Who Have an Account
Admin: Set Up Account
Admin: Add Teachers
How do I add a teacher who already has an account?
My School has an Account
Where can I find your privacy policies?
My Students Signed Up for a Free Account
Users & Folders
Free Trial for Business
Business Edition Pricing
Updated by Anna
I just logged in, but I don't see my storyboards!
It is possible you made an extra account by mistake! 😲
This happens most often when using a personal email to register, and then using a Single Sign-On method (Google, Microsoft, etc.) with a different email address.
Go to https://www.storyboardthat.com/who-am-i to see the user name and email address on file for the account you are logged into. If either information is incorrect, you could have created two accounts!
Multiple Accounts Solution
Our Customer Care team can merge the accounts, or delete the extra account.
Contact email@example.com and provide email addresses your account(s) might be under. Include information on one or more user names if possible.
I think I have two accounts and I want to merge them together.
I want the email on my account to be firstname.lastname@example.org.
Have a specific concern? Contact our staff at email@example.com. 😊